At Fenceline West, we strive to provide our customers with the best online shopping experience. We understand that occasionally, you may need to return or exchange an item. Therefore, we have implemented a comprehensive 30-day return policy to ensure your satisfaction. Please read the following guidelines carefully:

1. Eligibility:

   • To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags attached.

   • Certain items, such as intimate apparel, swimwear, and accessories (excluding manufacturing defects), may not be eligible for return due to hygiene reasons. Please check the product description for details.

2. Timeframe:

   • You have 30 days from the date of delivery to initiate a return or exchange.

3. Return Process:

   • To initiate a return or exchange, please contact our customer support team via [provide contact information].

   • Clearly state the reason for the return or exchange, along with your order number and relevant details.

   • Our customer support team will provide you with instructions on how to proceed.

4. Return Shipping:

   • The customer is responsible for the return shipping costs, unless the return is due to a manufacturing defect or an error on our part.

   • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds:

   • Once your returned item is received and inspected, we will notify you of the status.

   • If the return is approved, a refund will be processed to your original payment method within [specify time frame].

   • Please note that the refund may take additional time to reflect in your account, depending on your bank or payment provider.

6. Exchanges:

   • If you wish to exchange an item for a different size, color, or style, please specify the details when contacting our customer support team.

   • Exchanges are subject to availability. If the requested item is unavailable, we will issue a refund for the returned item.

7. Non-Returnable Items:

   • The following items are non-returnable:

     • Items without original tags or packaging.

     • Items that have been worn, washed, altered, or damaged by the customer.

     • Intimate apparel, swimwear, and accessories (unless there is a manufacturing defect).

8. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer support team immediately.

   • Provide clear photographs or videos showing the issue to expedite the resolution process.

   • We will assess the situation and, if necessary, provide a prepaid shipping label for the return.

9. Store Credit:

   • If you prefer, we can issue store credit for your returned item, which can be used for future purchases on our website.

   • Store credit will be issued for the item's original purchase price, excluding shipping costs.

10. Final Sale Items:

    • Some items may be marked as "Final Sale" and are not eligible for return or exchange.

    • Please review the product description carefully before making your purchase.

We reserve the right to amend or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or need further assistance, please do not hesitate to contact our customer support team. We are here to ensure your satisfaction and assist you throughout the return process.

Thank you for shopping at Fenceline West!